Shipping policy

 

Shipping time does not include production time. Production time is the time it takes to create the item, while shipping time is the transit time after the item has been produced and sent to the carrier.

 

Holiday Delivery 

Holiday shipping cutoff dates is December 12-15

Note: During holidays, production time may be extended to 2-5 business days.

 

Delivery

When will I get my order?

All products are made to order. Please allow an additional 2-3 business days for production time. The shipping time depends on your location, but can be estimated as follows:

Shipping to	All Items
USA	Shipping up to 2 – 5 business days
Canada	Shipping up to 10 – 30 business days
Australia	Shipping up to 10 – 30 business days
Rest of the World	Shipping up to 10 – 30 business days

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at info@shegotjoy.com

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Check with your neighbors to see if courier left package with them. If shipping address was correct, and package wasn't left at post office or your neighbor’s, email us at info@shegotjoy.com with your order number.

If you find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost

I received a wrong/damaged product, what should I do?

We are sorry if the product you ordered arrived damaged. To help us resolve the problem, email us at info@shegotjoy.com within a week, include photos of the damaged product, your order number, and any other details of your order. We will notify you of the resolution as quickly as possible! Items shipped back to us without first requesting a replacement, will not be accepted. For more information please read our return policy here.  

Where will my order ship from?

We work with a made-to-order fulfillment company with facilities worldwide. Depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!